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🔄 Cancellation and Refund Policy

1. Our Commitment At La Casa de Mima, our goal is to make your experience perfect from the moment you decide to visit us. We understand that plans can change and unforeseen circumstances may arise, which is why we have designed a cancellation and modification policy that is as clear and fair as possible for both parties.

2. Cancellation and Modification of Accommodation Reservations (Rooms) Requests for cancellation or modification of dates must be made in writing. Refunds will depend on the notice given:

  • Free Cancellation: If you cancel or modify your reservation at least [e.g. 14 days] in advance of the arrival date (check-in at 2:00 PM), we will refund 100% of the advance payment you have made.

  • Late Cancellation: If you cancel with less than [e.g. 14 days] notice, the accommodation will retain [e.g. 50% of the total reservation / the cost of the first night] as cancellation fees.

  • Non-Refundable Rates: If you made your reservation under a promotion or rate specified as "Non-Refundable," no refund will be issued under any circumstances.

3. Cancellation of Special Events (Weddings, Parties, and Corporate Events) Due to the complexity and exclusive space blocking required for events, these are governed by different deadlines than conventional accommodation:

  • The initial deposit or fee paid to reserve and block the date of an event is non-refundable in case of cancellation by the client.

  • Date changes for events will be subject to availability and must be communicated with a minimum of [e.g. 30 days] in advance.

4. No Show and Early Departures

  • No Show: If the guest does not show up on the scheduled day of arrival without prior cancellation notice, the reservation will be automatically canceled and 100% of the total amount of the stay will be charged. No refunds will be issued.

  • Early Departures: If you decide to shorten your stay after check-in, the unused days will not be refunded.

5. Refund Process

  • All requests for cancellation, modification, or refund must be sent directly to our team via email: lacasademima24@gmail.com, indicating the name under which the reservation was made and the dates of the stay.

  • Once the cancellation is approved, the corresponding refunds will be processed using the same original payment method within 5 to 10 business days, depending on the bank.

6. Force Majeure Causes In exceptional cases (such as government restrictions, natural disasters, or other force majeure causes that legally or physically prevent the opening of La Casa de Mima), we will offer guests the option to reschedule their dates at no additional cost or, alternatively, a full refund of the amounts paid in advance.