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🔒Privacy Policy

 

1. Our Commitment to Your Privacy At La Casa de Mima (lacasademima.es), we take the protection and privacy of our customers' and visitors' data very seriously. This policy clearly and transparently explains how we collect, use, and protect your personal information when you visit our website or make a reservation with us.

2. What information do we collect? We collect personal information only when it is strictly necessary to process your reservations and provide you with the best possible experience. The data we may request includes:

  • Contact and affiliation data: Name, surname, email, phone number, and identification document (DNI or Passport, necessary for the legal registration of travelers).

  • Reservation data: Stay dates, number of guests, and special preferences.

  • Payment data: Credit or debit card information. (Note: This data is encrypted and processed securely through our financial service provider; La Casa de Mima does not directly store your card numbers).

3. What do we use your information for? (Purpose of processing) The personal data you provide us is used for the following purposes:

  • Reservation management: Formalizing the accommodation contract, processing payments, and ensuring that your room or event is ready upon your arrival.

  • Customer assistance: Providing you support, answering your inquiries, and sending you important communications related to your stay.

  • Legal compliance: Fulfill our legal obligations, such as reporting the entry forms of travelers to the State Security Forces and Corps, as required by Spanish regulations.

4. Sharing data with third parties Your privacy is our priority. We do not sell, rent, or share your personal information with third parties for commercial or marketing purposes without your express consent. Your data will only be shared when it is strictly necessary for the provision of the service (for example, with secure payment platforms or booking gateways) or when there is a legal obligation to do so (competent authorities).

5. Data Retention and Security

  • Security: We implement technical and organizational security measures to protect your information against unauthorized access, loss, alteration, or disclosure.

  • Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to meet any legal, tax, or accounting requirements (generally, a period of 4 to 5 years according to Spanish regulations).

6. Your Rights As a user, you have absolute control over your data. At any time, you can exercise your rights to:

  • Access: Know what personal data we have about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Suppression (Right to be forgotten): Request the deletion of your data when it is no longer necessary.

  • Opposition and Limitation: Oppose the processing of your data or request that its use be limited.

To exercise any of these rights, or if you have any questions about our policy, you can send an email to lacasademima24@gmail.com, attaching a copy of your identity document so that we can verify your request.